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Welcome to Relax The Back Louisville

Come in. Feel the relief.

Relax The Back Louisville storefront at the Paddock Shops, 4142 Summit Plaza Dr
Store Hours

Store Hours

Monday - Saturday: 10 am - 7 pm
Sunday: 12 pm - 6 pm

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Call Us

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Hear from the people who’ve been here.

Real Expertise, Real Relief, Right in Louisville.

Relax The Back Louisville team at the Paddock Shops

We're Mark and Jen Marshall, co-owners of Relax The Back Louisville and proud members of this community since opening our doors in February 2015. Before this, we each spent twenty years as Physician Assistants in primary care, orthopaedics, and spine surgery — helping patients understand their bodies, manage pain, and recover function. That background didn't leave us when we changed careers. It shapes every conversation we have in this store.

Our path here was personal. Mark developed two cervical disc herniations from the prolonged forward-flexed posture required in the operating room. What began as discomfort became persistent pain and neuropathy — and a firsthand understanding of how life narrows when pain is constant. Sleep suffers. Focus fades. Simple tasks feel harder than they should. We knew that experience clinically. Then we lived it. That changed everything about how we approach this work.

When we discovered Relax The Back, the mission resonated immediately. Listening carefully, educating honestly, and guiding people toward solutions matched to their body and their life — that's what patient-centered care looks like. It felt less like changing careers and more like continuing our calling through a different door.

Our team includes Kevin Arnold, who joined us in 2021 with more than twenty years of experience in the sleep and furniture industry. Kevin's expertise in mattress construction, materials, and adjustable systems gives him rare insight into how design decisions directly affect spinal support, pressure relief, and sleep quality.

Together we bring clinical understanding, lived experience, and hands-on product expertise to every consultation. If you're dealing with back pain, neck pain, poor sleep, trouble getting up from a chair, or discomfort at work — come in. We take the time to listen, ask the right questions, and recommend solutions built around your body, your habits, and your goals.

We've got your back. In every sense of the word.

In-Store Experience

What you get when you walk in.

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Take a relaxing 30-minute break.

Sit down in one of our newest massage chairs and let 30 minutes go by. Free, no appointment necessary. Just a genuinely nice way to spend part of your day, on us.

Get fitted for your pillow.

Get fitted for your pillow.

Side sleeper? Back sleeper? Always too hot? Our sleep experts will help you find the pillow that's actually built for how you sleep, not just the one that looked good online.

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Customize your Seat Support.

The McCarty's Sacro-Ease can be custom curved in-store to fit your body and your vehicle. Because you shouldn’t have to settle for "one size fits most."

Bring a photo. Leave with a plan.

Bring a photo. Leave with a plan.

Snap a picture of your workstation and our experts will tell you exactly what's working for you and what to change. You'll walk out with real tips and the right products to back them up.

Flexible, no-interest financing. Learn how Synchrony HOME™ credit can help.
Two delivery professionals unloading a wrapped mattress from a white van outside a home.

Choose White Glove Delivery and our trained professionals bring your solution inside, assemble it, position it exactly where you want it, and make sure it’s ready to use. 

No hauling. No guesswork. No leftover cardboard.

Ideal for larger items like massage chairs, adjustable mattress sets, and zero gravity recliners. Because the only thing you should have to do is sit down and feel the difference.

Sending relief.

Our latest catalog is full of the products we believe in most for pain relief, sleep, prevention, and longevity. Let us know where to send your copy, and we'll drop it in the mail.

Frequently Asked Questions