We strive to make sure we are continuing to improve the customer experience. If you have a question that is not answered below, please contact our customer service department so we can promply answer your question.
To contact our Customer Care Team you can do one of the following:
Your tracking number will be emailed to you once your order has shipped. You may also track your order on theTrack Order page located at the bottom of our home page.
For most of our larger products we offer a White Glove Delivery service labeled as In-Home Assembly. This service includes unpacking, assembly, moving the product to the room of your choice, and removal of packing material and boxes. Your local Relax The Back store or a White Glove Delivery service will contact you to schedule a delivery date. This additional cost is $399 and is found as a selectable option on most of our larger items. Please note, all non White Glove Deliveries will be drop shipped to your curbside.
If you do not receive the order confirmation message within a few minutes of your purchase, please check your junk or spam email folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive in either place, please call Customer Care at 800.222.5728 or email customerservice@relaxtheback.com.
If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. If not, you may contact Customer Care at 800.222.5728 or message us on the website; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble.
Our return policy can be viewed here.
Approved refunds will be processed only after all products are returned to Relax The Back.
Please email us at customerservice@relaxtheback.com and include the full name and mailing address you want to have removed.
Just click “Unsubscribe” located at the bottom of the email. If you need assistance please email us atcustomerservice@relaxtheback.comor call us at 800.222.5728.
Please contact our Customer Care Team at customerservice@relaxtheback.com and include a copy of your Tax Exempt Form and the item(s) you would like to purchase.
The ContourSide Pillows have not been discontinued. We have been experiencing supply and demand issues.
Measure from the base of your neck to the end of the shoulder. Try using a tape measure or a ruler.
The massage is a vibration type of massage. The heat is located in the lumbar section of the chair. The overall width is 38".
Only the cover on the pillow can be removed and washed. The pillow cannot be washed. However, you can try lightly spraying the pillow with Febreze. Please do let us know if you have any further questions.
I don't think the chair should replace your bed. However, it is possible to sleep in the chair. We do offer adjustable bed bases that allow you to adjust the angle you sleep.
Anything with an electric motor throws a magnetic field. We recommend consulting your doctor first.
The SeatCushion by Tempur-Pedic does not have a weight or size limit.
Here is a basic guideline:
No, the covers are glued to the foam. If you remove the cover it will void the warranty.
You may spot clean the cover with a water based cleaner. Try not to saturate the cushion as it will damage the foam.
I would consider the TravelLite Wedge Seat Cushion on the firm side. The cushion will hold its shape while providing support across the entire seat cushion.
You may be able to purchase a new pad set from Human Touch by calling 800.355.2762. Please make sure you have the serial number when you call. The serial number is located on the base or the back of the chair.
No, unless you purchase the In Home White Glove Delivery.
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