To contact our Customer Care Team you can do one of the following:
Your tracking number will be emailed to you once your order has shipped. You may also track your order on the Track Order page located at the bottom of our home page.
For some of our larger products we offer a White Glove Delivery service labeled as In-Home Assembly. This service includes unpacking, assembly, moving the product to the room of your choice, and removal of packing material and boxes. The White Glove Delivery service will contact you to schedule a delivery date. This additional cost is $299.00 and is found as a selectable option on most of our larger items. Please note all none White Glove Deliveries are drop shipped to your curbside.
If you do not receive the order confirmation message within a few minutes of your purchase, please check your junk or spam email folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please call Customer Care at 800.222.5728 or email firstname.lastname@example.org.
If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. If not, you may contact Customer Care at 800.222.5728 or Message Us on the website; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble.
Our return policy can be viewed here.
Approved refunds will be processed only after all products are returned to Relax The Back.
Please email us at email@example.com and include the full name and email address you want to have removed.
Just click “Unsubscribe” located at the bottom of the email.
Just Please contact our Customer Care Team at firstname.lastname@example.org and include a copy of your Tax Exempt Form and the item(s) you would like to purchase.
We offer delivery to anywhere in the continental U.S.
To deflate the Self-Inflating Backrest you need to open the valve to remove all of the air. Once all the air has been removed close the valve. As long as the valve is closed the backrest will stay deflated.
Only the cover on the pillow can be removed and washed. The pillow cannot be washed. However, you can try lightly spraying the pillow with Febreze. Please do let us know you have any further questions.
Here is a basic guideline:
5' to 5'5" 6-inch leg wedge
5'6" to 5'11" 8-inch leg wedge
6' above 10-inch leg wedge