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***Celebrating 40 YEARS Of Health & Wellness***
***Celebrating 40 YEARS Of Health & Wellness***
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Frequently Asked Questions

We strive to make sure we are continuing to improve the customer experience. If you have a question that is not answered below, please contact our customer service department so we can promply answer your question.

General Questions

How do I contact customer service? Show Item Content

To contact our Customer Care Team you can do one of the following:

  • Call our Customer Care Team at 800.222.5728
  • Fill out this form and we will respond in a timely manner
How do I track my order? Show Item Content

Your tracking number will be emailed to you once your order has shipped. You may also track your order on theTrack Order page located at the bottom of our home page.

What is included in the White Glove Delivery/In Home Assembly? Show Item Content

For most of our larger products we offer a White Glove Delivery service labeled as In-Home Assembly. This service includes unpacking, assembly, moving the product to the room of your choice, and removal of packing material and boxes. Your local Relax The Back store or a White Glove Delivery service will contact you to schedule a delivery date. This additional cost is $399 and is found as a selectable option on most of our larger items. Please note, all non White Glove Deliveries will be drop shipped to your curbside.

Why didn't I receive an Order Confirmation email? Show Item Content

If you do not receive the order confirmation message within a few minutes of your purchase, please check your junk or spam email folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive in either place, please call Customer Care at 800.222.5728 or email

I need assembly instructions for my product. Where can I get them? Show Item Content

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. If not, you may contact Customer Care at 800.222.5728 or message us on the website; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble.

What is the return policy? Show Item Content

Our return policy can be viewed here.

When do I receive my refund once I have returned an item? Show Item Content

Approved refunds will be processed only after all products are returned to Relax The Back.

  • Debit Card Refunds: All debit transactions will be refunded by within 10 business days.
  • Credit Card Refunds: All credit card refunds will be processed on the day that your purchase is picked up or returned. Check refunds cannot be issued for credit card sales. Credit to your account may take 10 business days.
  • Finance Refunds: Finance accounts will be refunded within 10 business days.
How can I remove my name from your mailing list? Show Item Content

Please email us at and include the full name and mailing address you want to have removed.

How can I unsubscribe from your email list? Show Item Content

Just click “Unsubscribe” located at the bottom of the email. If you need assistance please email us atcustomerservice@relaxtheback.comor call us at 800.222.5728.

I'm a Tax Exempt Organization or Reseller, how do I make a purchase without paying sales tax? Show Item Content

Please contact our Customer Care Team at and include a copy of your Tax Exempt Form and the item(s) you would like to purchase.

Product Questions

Contour Lumbar Cervical Back Cushion: What material is this cushion made of? I see there is a CA Prop 65 warning associated with this product. Is it possible to buy a cover for the contour lumbar back Show Item Content
  • The CA Prop 65 warning is for the bag only. 
  • Unfortunately, the cover can not be replaced on the Contour Lumbar Back Cushion.
ContourSide Pillow: Has the Contourside Pillow been discontinued? Show Item Content

The ContourSide Pillows have not been discontinued. We have been experiencing supply and demand issues.

ContourSide Pillow by Relax The Back: How do I know which size pillow would be right for me? Show Item Content

Measure from the base of your neck to the end of the shoulder. Try using a tape measure or a ruler. 

  • 3” Small for 5’4” and shorter (narrow shoulders & small frames)
  • 4” Medium for 5’5” and taller (average shoulders & medium frames)
  • 5” Large for 5’10” and taller (broad shoulders & large frames)
DreamMaker Zero Gravity Lift Chair: Is the massage "roller balls"? Where is the heat located? Can it be used without the massage? Is the overall width truly 38"? Show Item Content

The massage is a vibration type of massage. The heat is located in the lumbar section of the chair. The overall width is 38".

Lab Pillow by Technogel: How can I clean this pillow? Show Item Content

Only the cover on the pillow can be removed and washed. The pillow cannot be washed. However, you can try lightly spraying the pillow with Febreze. Please do let us know if you have any further questions.

LifeChair Zero Gravity Chair: Do you recommend this as an alternative to a bed? I cannot sleep lying down horizontally as I have difficulty breathing. Show Item Content

I don't think the chair should replace your bed. However, it is possible to sleep in the chair. We do offer adjustable bed bases that allow you to adjust the angle you sleep.

LumboTrain Back Brace: What is the difference between the male and female back brace? Where do you measure to get the correct size? Show Item Content
  • There is an additional band of stitching at the top of the female LumboTrain for added comfort.
  • Measure your waist circumference at 1” below the belly button.
Gravis Zero Gravity Recliner with Air Massage by Human Touch®: Q: Does it recline 180 degrees flat? Is the air massage any good or is it just like a hard pillow pushing on your back? Is the cushioning memory? Show Item Content
  • The Gravis Zero Gravity Recliner does not recline 180 degrees.
  • There are two types of massage on the Gravis. Massage - Massages your back and seat simultaneously with soothing air Wave Therapy. Stretch - Focuses the air wave Therapy massage in the spinal area.
  •  Warranty: 5-year limited warranty comes standard with the chair. You can purchase a 5-year extended warranty, which covers 5-years in-home service, 5-years on parts and 5-years on structural coverage.
  • Lumbar - Stretches and holds the lumbar area of your back.
  • Where is this shipped from? Is it made in a foreign country?
  • The Gravis ships from Long Beach, California. The Gravis is manufactured in P.R. China/Thailand.
Quzy Neck Massager: Can this device be used if you have a pacemaker? Show Item Content

Anything with an electric motor throws a magnetic field. We recommend consulting your doctor first.

SeatCushion by Tempur-Pedic®: What is the body size/weight limit for this pillow. Show Item Content

The SeatCushion by Tempur-Pedic does not have a weight or size limit.

Sloped Knee Lift: Are there any recommendations as to what size to get? Show Item Content

Here is a basic guideline:

  • 5' to 5'5" 6-inch leg wedge
  • 5'6" to 5'11" 8-inch leg wedge
  • 6' above 10-inch leg wedge
TravelLite Seat Cushion: Can I purchase a new cover? Show Item Content

No, the covers are glued to the foam. If you remove the cover it will void the warranty.

TravelLite Seat Cushion: How do I clean the cushion?  Show Item Content

You may spot clean the cover with a water based cleaner. Try not to saturate the cushion as it will damage the foam.

TravelLite Wedge Seat Cushion by Lifeform: Is this a firm cushion? Show Item Content

I would consider the TravelLite Wedge Seat Cushion on the firm side. The cushion will hold its shape while providing support across the entire seat cushion.

Perfect Chair® Zero Gravity Omni-Motion Classic Power Recliner by Human Touch®: Can the chair be reupholstered? Mine is the fake leather, and the surface is all peeling off. Show Item Content

You may be able to purchase a new pad set from Human Touch by calling 800.355.2762. Please make sure you have the serial number when you call. The serial number is located on the base or the back of the chair.

Perfect Chair® Zero Gravity Classic Manual Recliner by Human Touch®: Is the chair delivered assembled? Show Item Content

No, unless you purchase the In Home White Glove Delivery.


Our Customer Care Team is here to help you:
Monday through Friday 7:00 am - 3:30 pm PDT

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