Shipping

Processing & Fulfillment

Processing and fulfillment times vary by item. For the most accurate delivery timeline, please review the estimated shipping details on each product page.

Because made-to-order items are custom built, production times may be longer. For the most accurate timeline, refer to the product page.

White Glove Delivery & Assembly

Relax The Back® offers a seamless, premium delivery experience for select larger products. Our White Glove Delivery & Assembly service brings convenience and comfort right to your door.

Instead of lifting, unpacking, or assembling heavy items on your own, our trained professionals handle every detail—from in-home placement to full setup and packaging removal. Your product arrives ready to enjoy, positioned exactly where you want it, with zero effort on your part.

Perfect for Zero Gravity Recliners, Premium Massage Chairs, and Ergonomic Furniture, White Glove service ensures your investment is delivered with the care and expertise it deserves.

Sit back, relax, and let us bring comfort home.

Order Tracking & Status

Once your order is placed, you’ll receive a confirmation email with your order number.

As soon as your item(s) ships, we’ll send a tracking link so you can monitor your delivery every step of the way.

Track your Order

Some products—such as Zero Gravity Recliners, massage chairs, and other made-to-order items—may require additional preparation or production time.

For White Glove Delivery orders, our delivery partner will contact you directly to schedule an in-home appointment at your convenience.

Shipping Rates

We offer flat-rate shipping based on the order value:

$0.01 - $25.00 = $4.95

$25.01 - $50.00 = $7.95

$50.01 - $100.00 = $11.95

$100.01 - $200.00 = $16.95

$200.01 - $300.00 = $24.99

$301.00 and over = Free shipping (Free shipping on select items as marked on the website.*)

An estimated shipping cost will be provided during checkout, prior to final payment. Please note that some items do not qualify for free shipping; shipping charges for those products will be displayed at checkout.